Question 1

How do you identify Upselling Clients?

Accepted Answer

We have shown, with the results obtained to date, that the way in which the client reserves a Hotel defines whether or not he is likely to buy Upselling, with incredible precision.
Obviously the technical part is not that simple, but in essence part of the idea that humans belong to microgroups of behavior (thousands of possible combinations are generated), and our algorithm is capable of associating customers who are about to arrive, to some of these microgroups.

Question 2

What real results do you have?

Accepted Answer

In the initial validation phase of the algorithms, an AUC greater than 85% in Hotels with no reservation history, which rose to 91% in just two months of learning.
In the real scenario in 4 hotels of Senator Hotels and Resorts, the Initial results showed an AUC of 93%, as they had their own history, so they did not need our global knowledge, but rather #DEEP learned directly from their own results.

Question 3

How is Deepupsell able to sell, is it an email automation service?

Accepted Answer

No, #DEEP does not sell Upsellings or send automated emails.
Its function is to identify those reservations that are about to arrive the next day, and that are potential buyers of Upselling, so that your Reception team prepares a personalized product and an argument in time of specific sale, only for those who are really willing to buy.
In this way, they try the sale less times, increase their conversion rate, also their Upselling sales, speed up the check-in of non-buyer customers and personalize it to another level for those potentially likely to accept it.

Question 4

Do you only charge a fixed fee per Hotel or is there a variable charge for selling Upsells?

Accepted Answer

Our business model is very simple, payment of a super low fee without linking to the success of sales in Upselling.
This allows us, on the one hand, to have a global reach free of competitors, and on the other, it guarantees that the data inserted by the Hotel in the Results Tracking section are the ones actually obtained (and not masked to reduce a hypothetical variable payment)... The essential thing is that #DEEP can become much more precise in each Hotel over time.

Question 5

I don't have CRM, is it a problem?

Accepted Answer

It is not necessary, since #DEEP only uses the data related to the reservation, available in your PMS.
We have an API for the automatic sending of arrival lists, or Excel templates so that you can fill them in and upload them to the system .

Question 6

I don't have PMS, is it mandatory?

Accepted Answer

Not really, as long as you upload the details of the reservations that #DEEP needs to our software.
If you work with Excel instead of a PMS, for example, the upload system will have to be through our automatic templates, in instead of an automated process.

Question 7

What happens if I have a new PMS and there is no historical data?

Accepted Answer

Absolutely nothing, keep in mind that #DEEP, in the first phase, will analyze your clients that are about to arrive based on its own knowledge.
Day by day your data is incorporated into that knowledge, until a moment comes when which #DEEP only works on your information, thanks to its continuous learning.

Question 8

You talk about a BI for Upselling, what does it consist of?

Accepted Answer

We have a specific section for the analysis of Results and Performance, through Dynamic Reporting, which we can make available to you so that you can fully monitor the Upselling line of business.
Aspects such as Upselling sales by date, seller , conversion rate per seller, sales attempts suggested by #DEEP and not made, comparison with the previous year (when there is data), evolution of the degree of precision of the Algorithm in your Hotel and a long etcetera.

Question 9

How long will it take to see the results of #DEEP?

Accepted Answer

Actually, from the moment you send us your first Reservation List, since for the initial phase we "lend" you a shared knowledge, by which we have detected thousands of behavior patterns.
Given #DEEP learn on a daily basis, based on the final results that you are obtaining, with time it will get better and better, since it will abandon that historical data, to completely replace it with that of your own Reserves.

What do we offer you?
Fewer Attempts, Higher Conversion, One2One Service, Higher Revenue

Deepupsell is trained to work wherever you are

We want to be part of your strategy, digitization

18 %+

TIS

Referente

We improve the scope of your PMS, Team

Your PMS sends us daily future Reservations and Up&Cross-Sell Sales made in the past

Our AI calculates, for each Future Arrival, which items are most likely to be purchased

Deep writes the results in the PMS so that your Team knows what to offer each client during Check-in

We offer you a complete and advanced Performance Report to measure your Results

PMS already integrated

PMS on the way

Pricing Plans designed, exclusive, available for you

What do we offer you?Fewer Attempts, Higher Conversion, One2One Service, Higher Revenue